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Frequently Asked Questions
The most common questions
Getting started is simple and risk-free. Here's exactly what happens:
Step 1: Free IT Assessment (15 minutes)
Schedule a quick call or fill out our online form. We'll ask about your current technology, team size, and biggest IT challenges. No sales pitch—just fact-finding.
Step 2: Custom Proposal (48 hours)
We'll analyze your needs and send you a detailed proposal showing:
Specific services recommended for your business.
Transparent pricing (no hidden fees).
Expected timeline and results.
Return on investment projections
Step 3: Onboarding (2-4 weeks)
Once you approve, we start protecting your business
Our monitoring systems typically detect issues before you do, but here's what happens if downtime occurs:
Immediate Actions (First 5 Minutes): Automated alert triggers to our team. Technician acknowledges and begins investigationYou receive notification that we're working on it.
During Resolution: Real-time updates every 15 minutes. Clear communication about what's happening and estimated resolution time. Multiple team members collaborate if needed. Leadership escalation for critical issues.
After Resolution: Root cause analysis. Documentation of what happened and how we fixed it. Preventive measures implemented to avoid recurrence. Optional debrief call to discuss the incident
Our Track Record::
- 95% of issues resolved before users notice
- 99.9% uptime across all managed systems
You're not too small! We work with businesses of all sizes.
3-10 Employees: Simplified packages with essential services. Scaled pricing that fits small business budgetsSame protection as larger companies. Grow your IT as you grow your business
10-50 Employees: Sweet spot for managed IT servicesFull suite of services. Maximum ROI compared to in-house IT
50+ Employees: Enterprise-grade servicesDedicated account team. Custom SLAs and service levels
Even 1-Person Businesses: If technology is critical to your operation, we can help. Consultants, lawyers, medical practices often start smallProtection and uptime matter regardless of size
We can work around existing contracts in several ways:
Option 1: Supplement Current Provider - We provide additional services they don't offer.
Fill gaps in security or support coverage. No need to break contract
Option 2: Transition Planning - We help you review your current contract terms.
Plan transition for when contract expires. Document current systems during wait periodReady to go on day one
Option 3: Contract Buyout - If your current provider isn't meeting expectations.
We can potentially cover early termination fees. Depends on contract value and circumstances
Option 4: Emergency Takeover - If your current provider abandoned you or systems are failing.
We can provide emergency support immediately. Legal transition handled separately